Refund Policy
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We want you to be completely satisfied with your purchase from Eleganzia. If for any reason you are not satisfied, we offer a 30-day return policy for all our jewelry items. To be eligible for a refund, the item must be in its original condition and packaging, with all tags attached. The customer is responsible for the cost of return shipping.
If you receive a damaged or defective item, please contact us within 48 hours of receiving the product with a description and photo of the damage. We will work with you to either issue a replacement or provide a refund.
Please note that custom-made and personalized items are non-refundable unless they are defective or damaged. Additionally, earrings are non-refundable due to hygiene reasons.
Refunds will be processed within 7-10 business days after we receive the returned item. We will issue the refund to the original form of payment unless otherwise requested.
If you have any questions or concerns regarding our refund policy, please contact us atĀ contact@eleganziaa.com.
We hope this refund policy provides clarity for our customers and helps them feel confident in making a purchaseĀ fromĀ ourĀ store.
If you receive a damaged or defective item, please contact us within 48 hours of receiving the product with a description and photo of the damage. We will work with you to either issue a replacement or provide a refund.
Please note that custom-made and personalized items are non-refundable unless they are defective or damaged. Additionally, earrings are non-refundable due to hygiene reasons.
Refunds will be processed within 7-10 business days after we receive the returned item. We will issue the refund to the original form of payment unless otherwise requested.
If you have any questions or concerns regarding our refund policy, please contact us atĀ contact@eleganziaa.com.
We hope this refund policy provides clarity for our customers and helps them feel confident in making a purchaseĀ fromĀ ourĀ store.